Shipping Policy
We aim to ensure a smooth and reliable delivery experience for all customers. Orders are processed and shipped from our warehouse Monday to Friday, excluding weekends and official public holidays.
Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking details. If you do not see this email in your inbox, we recommend checking your spam or junk folder.
Order Processing Time
Order processing typically takes 1–3 business days.
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Orders placed and paid before 6:00 PM (business days) are usually processed on the same day.
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Orders placed after 6:00 PM will be processed on the next business day.
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Orders placed on weekends or public holidays will be processed on the next available business day.
Shipping Time
Once your order has been shipped, the estimated delivery time is 6–12 business days, depending on the destination and external logistics conditions.
Shipping Coverage
We currently ship exclusively within the United States and France.
Shipping Fees
Shipping costs are calculated based on the order value:
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Orders under USD 89.99: a shipping fee of USD 10.99 applies.
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Orders of USD 89.99 or more: eligible for free shipping.
All applicable shipping charges are clearly displayed at checkout before payment is completed.
Order Tracking
You can track your order at any time by visiting the “Order Tracking” page on our website and entering your order details.
Change of Shipping Address
If you need to update your shipping address, please contact us by email within 24 hours of placing your order.
After this timeframe, your order may already be in processing or transit, and we cannot guarantee that changes can be made.
Customer Service
If you have any questions about your order, please do not hesitate to contact us:
Phone: +1 (404) 428-8723
Email: service@kinwarmly.com
Address: 3434 Peachcrest Trce, Decatur, GA 30032, United States
Business Hours: Monday to Friday, 9:00 AM – 6:00 PM (Central Time, USA)