Order Cancellation Policy

We understand that sometimes you may need to cancel an order. This policy explains how cancellations are handled, including eligibility, refund processing, and support options. Please review the details below carefully.

1. Cancellation of Unfulfilled Orders
If you wish to cancel an order that has not yet been shipped, you may submit a cancellation request through any of our customer service channels. In this case, you will receive a 100% refund of the amount paid at no additional cost.

2. Cancellation of Shipped Orders
If the order has already been shipped, it cannot be canceled. However, you may initiate a return process after the package has been delivered. To do so, please follow the return instructions included with your package or contact our customer service team for assistance.

3. Refund Process
Processing Time: Once we receive your cancellation request, refunds will be processed within 1–5 business days after your request has been approved.

Refund Method: All refunds will be issued to your original payment method used at the time of purchase.

4. Contact and Assistance
If you have any questions or need assistance regarding order cancellation, please feel free to contact us through the following channels:

Phone: +1 (404) 428-8723
Email: service@kinwarmly.com
Address: 3434 Peachcrest Trce, Decatur, GA 30032, United States
Business Hours: Monday to Friday, 9:00 AM – 6:00 PM (Central Time, USA)