Terms of Service

1. Introduction and Scope of Application
This policy provides a comprehensive explanation of the rules, rights, and conditions applicable when you use our website, mobile application, and related platforms to browse, purchase furniture, and access value-added services. We always adhere to a “customer-first” principle and are committed to providing a high-quality, practical, and thoughtful home shopping experience. We recognize the importance of protecting your rights and strictly comply with this service policy to ensure full protection throughout every stage of your shopping experience.

2. User Accounts and Scope of Website Responsibility

User Account
When registering an account, you are required to provide lawful, valid, and accurate personal information, including but not limited to your name, contact details, and email address. This information is used to verify identity, provide personalized services, and ensure the proper completion of transactions.

You are responsible for safeguarding your account information and password. You must not share or disclose your account credentials to others. Your account serves as the sole credential for all operations and transactions conducted on our platform, and you are fully responsible for all activities carried out through your account.

If you detect any abnormal login activity, unauthorized transactions, or other suspicious behavior, you must contact us immediately. We will take prompt measures to protect your account. However, we are not responsible for risks or losses arising from user negligence.

Website Responsibility Scope
We strive to ensure the secure and stable operation of our website. However, due to force majeure events or technical issues, interruptions or errors may occur. In such cases, we will take timely action to resolve the issue, but we shall not be held liable for any direct or indirect losses resulting from such interruptions.

3. Product Information, Inventory, and Pricing Rights

Product Details
We provide detailed product descriptions, images, and technical specifications. However, errors may occasionally occur. If you identify any discrepancies, please notify us promptly.

Real-Time Inventory
Inventory levels may change rapidly. If a product becomes out of stock after you place an order, we will contact you promptly to offer alternative solutions or a full refund.

Pricing and Adjustments
Prices may change due to market conditions or promotional activities. The final price is the price confirmed at the time of order placement. We reserve the right to correct pricing errors before shipment.

4. Orders and Payment

Order Confirmation
After placing an order, you will receive an order confirmation email containing your order details. An order is considered valid only after it has been accepted by us.

Payment Methods
We provide secure payment methods, including credit card payments. If you encounter any issues during payment, please contact our customer service team for assistance.

5. Shipping and Delivery Information

Processing Time: 1–3 business days.

Shipping Coverage: United States and France.

Delivery Time: 6–12 business days after shipment, depending on external conditions.

Shipping Fees:
Orders over USD 89.99: Free shipping
Orders under USD 89.99: USD 10.99 shipping fee

Taxes: All product prices include applicable duties and taxes. No additional fees are required upon delivery.

For more details, please refer to our Shipping Policy.

6. Order Cancellation Policy

Cancellation Before Shipment
You may cancel your order at any time before it is shipped without any fees. To cancel, please contact customer service via email and include your order number and reason for cancellation.

Once we confirm that the order has not been shipped, refunds will be processed within 1–5 business days and returned to the original payment method.

Cancellation After Shipment
Orders cannot be canceled once shipped. However, you may choose one of the following options:

Refusal of Delivery:
You may contact the carrier to refuse the package. Once the returned item is received, we will process your refund within 1–5 business days to the original payment method.

Return After Delivery:
If the package has already been delivered, you may request a return and refund. Once the item is confirmed to be in good condition, refunds will be processed within 1–5 business days.

7. Return and Refund Policy

Return and Exchange Conditions
You are entitled to request a return or exchange within 25 days. Items must remain unused and include original packaging, tags, and proof of purchase.

Process
Please contact customer service via email and provide details of the item and reason for return or exchange. Our team will guide you through the process.

Processing Time
Refunds are typically processed within 1–5 business days after we receive and verify the returned item. Refunds will be issued to the original payment method. For exchanges, the replacement item will be shipped promptly after confirmation.

For more details, please refer to our Return and Exchange Policy.

8. Privacy and Data Protection
We only collect necessary user data and protect it through encryption and access control measures. We do not disclose your personal information to third parties without your consent, except where required by law.

For more information, please refer to our Privacy Policy.

9. Dispute Resolution and Governing Law
In the event of any dispute, we will first seek to resolve it through amicable negotiation. If a resolution cannot be reached, the matter may be submitted to a court with appropriate jurisdiction.

10. Changes to Terms of Service
We reserve the right to modify this policy at any time. Any changes will be published on our website. Continued use of the website constitutes acceptance of the updated terms.

11. Limitation of Liability
To the maximum extent permitted by law, we are not liable for any indirect losses, data loss, or loss of profits arising from the use or inability to use our services. Users assume full responsibility for their use of the website.

12. Intellectual Property
All content on this website, including text, images, icons, design, and layout, is protected by intellectual property laws. No one may copy, modify, distribute, or use such content for commercial purposes without authorization.

13. Contact Information
If you have any questions regarding these terms or need assistance, please contact us:

Phone: +1 (404) 428-8723
Email: service@kinwarmly.com
Address: 3434 Peachcrest Trce, Decatur, GA 30032, United States
Business Hours: Monday to Friday, 9:00 AM – 6:00 PM (Central Time, USA)